Change of Customer Experiences in the Covid-19 World!!
“Think twice” and then some more. Yes, that’s what millions of people around the world are doing while trying to combat an active pandemic before stepping out of their homes, But what about the travellers who love to travel and start exploring again.
We at CrossTrip are always eager to make our customers travel worry free even in this Covid situation, the basic concern for all the travellers now a days is cleanliness, hygiene, sanitisation, privacy and credibility through brand alliances while booking all their travel needs.
Here are some ways the hospitality industry would reimagine consumer experiences for the post-COVID consumer.
- Minimal touch experiences: As mentioned, for the high-touch hospitality industry to thrive in a pandemic world, hotel players must promptly shift towards reducing contact experiences, while ensuring the best guest experience. Right from the moment the guest checks-in, during the stay up until check-out, minimal touch will play a major differentiating factor.
- Adoption of digital methods: During normal times, check-ins and check-outs often involved a lot of human interaction, including greetings, guest ID-checks, closing payments, feedback, etc. Today,hotels are trying to minimize this interaction through tech-backed COVID safety measures or solutions. Hotels will implement several standard operating procedures to enhance guest and employee safety by offering digital check-ins facilities. It is also important to offer digital payments as an option. A platform that enables guests to share their feedback digitally will also determine the overall guest experience. Effective self-help tools also help quick turnaround on queries and thereby, offer consumers a seamless experience
- Customising experiences: While the industry is dependent on technology solutions, it is good to remember that while experiences are backed by technology, it should always be driven by people. Tailored experiences will be more important than ever to ensure customer satisfaction and delight.
- Building credibility and trust among consumers: Clear communication on the organisation’s preparedness to tackle COVID-19 and provide a safe and secure environment will drive the customer’s decision making at the preliminary level
- Visible signs of hygiene and cleanliness SOPs: Hygiene and cleanliness have emerged as top consumer priorities worldwide. Consumers are now obsessed with risk reduction. They care about what matters most at the moment – health over everything else. Given the environment, temperature checks on entry, placement of hand sanitisers at the reception, employees wearing masks and gloves at all times, thermal scanners, plexiglass, marking social distancing circles in the lobby are all helpful and it would ease the consumer’s worries about their safety.
So Ready to travel now!!! Do contact Crosstrip at 8469223300 or email us at relations@crosstripworld.in and we would make sure you get an excellent homely STAY AWAY FROM HOME always!!!!
